Terms & Conditions
Introduction
These specific terms and conditions (“Service Specific Terms”) apply in relation to the provision of the Service by Etisalat to the Customer, in addition to the other constituent parts of the Agreement between Etisalat and the Customer.
Definitions
a) “Agreement” means the entire contractual agreement between Etisalat and the Customer, comprising of the constituent parts set out in Clause 2 of the General T&Cs (Business).
b) “Customer” means the person who purchases or subscribes to the Service.
c) “Etisalat” means Emirates Telecommunications Group Company PJSC.
d) “General T&Cs (Business)” means Etisalat’s general terms and conditions for business products and services which are published on Etisalat’s B2B website and are available through the other communications channels referred to in General T&Cs (Business).
e) “Old Device” means the eligible device that the Customer currently owns and wishes to trade it in.
f) “Partner” or “Partners” means the owner, which the Customer uses to facilitate the Service for collecting and accepting Old Device or the service provider approved by Etisalat to visit the premises of the Customer to collect the device.
g) “Service” means Etisalat’s trade-in program for old devices, which allows Customers to trade-in their owned old devices.
i) “Credit to Account” means the residual value of the old device after trade-in will be credited to the customer Etisalat billing Account. Credit can be used further for availing other Etisalat Services like bills payments and online purchases, etc.
b) “Customer” means the person who purchases or subscribes to the Service.
c) “Etisalat” means Emirates Telecommunications Group Company PJSC.
d) “General T&Cs (Business)” means Etisalat’s general terms and conditions for business products and services which are published on Etisalat’s B2B website and are available through the other communications channels referred to in General T&Cs (Business).
e) “Old Device” means the eligible device that the Customer currently owns and wishes to trade it in.
f) “Partner” or “Partners” means the owner, which the Customer uses to facilitate the Service for collecting and accepting Old Device or the service provider approved by Etisalat to visit the premises of the Customer to collect the device.
g) “Service” means Etisalat’s trade-in program for old devices, which allows Customers to trade-in their owned old devices.
i) “Credit to Account” means the residual value of the old device after trade-in will be credited to the customer Etisalat billing Account. Credit can be used further for availing other Etisalat Services like bills payments and online purchases, etc.
Service Description
Etisalat Old Devices Trade-in Program, is a program or service provided by Etisalat, that allows customers to easily trade-in their Old Devices, and receive credit based on the residual value to Etisalat’s billing account in accordance with the terms of this Agreement.
Commencement & Duration
a) The Agreement is valid and binding on and from the date on which it is submitted to and accepted by Etisalat (the “Effective Date”).
The term of this Agreement (the “Term”) commences on the date on which Etisalat makes the Service (all or part thereof) available to the Customer (“Activation Date”) and shall remain in effect until one of the following events occurs, whichever is earlier:
1. The Customer fully receives the amount of credit to the Etisalat’s billing account, which is equivalent to the Old Devices value through this Service; or
2. Termination by either party, as described in Clause 6 of the General T&Cs (Business)
The term of this Agreement (the “Term”) commences on the date on which Etisalat makes the Service (all or part thereof) available to the Customer (“Activation Date”) and shall remain in effect until one of the following events occurs, whichever is earlier:
1. The Customer fully receives the amount of credit to the Etisalat’s billing account, which is equivalent to the Old Devices value through this Service; or
2. Termination by either party, as described in Clause 6 of the General T&Cs (Business)
Devices Assessment & Service
A. The Device must be a Mobile, Laptops, Tablets and Smart Watches.
B. The Device model and specifications must be listed in details on the webpage/app as an eligible Device.
C. The Customer’s Device must not be reported as lost, stolen, or otherwise inaccessible at the time of submission to Etisalat for the use of the Service. Etisalat bears no liability for any claims, damages or losses arising from the Customer’s ownership of lost or stolen Devices or the Customer inability to access the Service for any reason.
D. Etisalat reserves the right, at its sole discretion, to determine any date for the Service provision or cancellation, or modification of these Specific Term and Conditions. Etisalat shall communicate such conditions through the communications channels stated in General T&Cs (Business).
E. If device is purchased from Etisalat via SmartPay contract, the outstanding amount should be settled fully by the customer at Etisalat’s business center before the trade-in activity takes place.
B. The Device model and specifications must be listed in details on the webpage/app as an eligible Device.
C. The Customer’s Device must not be reported as lost, stolen, or otherwise inaccessible at the time of submission to Etisalat for the use of the Service. Etisalat bears no liability for any claims, damages or losses arising from the Customer’s ownership of lost or stolen Devices or the Customer inability to access the Service for any reason.
D. Etisalat reserves the right, at its sole discretion, to determine any date for the Service provision or cancellation, or modification of these Specific Term and Conditions. Etisalat shall communicate such conditions through the communications channels stated in General T&Cs (Business).
E. If device is purchased from Etisalat via SmartPay contract, the outstanding amount should be settled fully by the customer at Etisalat’s business center before the trade-in activity takes place.
Service Guidelines & Requirement’s
The Customer is required to hand in their old devices to the Partner during the company visit.
b) Etisalat will evaluate the Old Device eligible for the Service and accept it if it is in a good condition, and will check the accessibility of its International Mobile Equipment Identifier (IMEI), as further described in Clause (d/a).
c) Etisalat in it is sole discretion will determine whether the Old Device is in a good condition or not, and may request the Customer to provide a proof of purchase or additional information about the Old Device.
d) To determine whether an Old Device qualifies as being in an acceptable condition for the Service, Etisalat must ensure that Old Device meets the following conditions and will follow the below Grading:
Android Phones
As New
Like New /Brand new device. No scratches, defects or dents at all. Screen Good as new, Display Good as new. No Functionality issues. Battery 90% and above
Flawless
Fully functional device. Minor scratches (less than 5mm) only visible from 30cm/12 Inches (1 foot) or closer 2 physical SIM with 2 different IMEI
Average
Fully functional device. Opened Device/Multiple Major Scratches/Deep Scratches/Dents or minor paintware. May have 1 or 2 physical SIM (could have additional eSIM)
Below Average
One ore more functionality issue/Cracked Screen/Pixelated dots/Pinktine /Burnt Screen, Face ID/ Touch ID not working 2 physical SIM trays BUT same IMEI (aftermarket upgrade)
iPhones
As New
Like New Brand new device. No scratches, defects or dents at all. Screen- Good as new. Display Good as new, No Functionality issues. Battery 90% and above.
Flawless
Fully functional device. Minor scratches (less than 5mm) only visible from 30cm/12 Inches (1 foot) or closer. Minimum 1 SIM Tray. Battery health above 90% for iPhone 13 and above, Service indicator OFF for iPhone 12 and older
Average
Fully Functional device. Opened Device/Multiple Major Scratches/Deep Scratches/Dents or minor paintware. Battery health above 85% but service Indicator OFF for iPhone 12 and above. For rest service indicator can be ON
Below Average
One or more functionality issue/Cracked Screen/Pixelated dots/Pinkline/Burnt Screen. Face ID/Touch ID not working. Battery Service indicator ON.
Tablets
As New
Like New/Brand new device. No scratches, defects or dents at all. Screen-Good as new. Display Good as new. No Functionality issues.
Flawless
Fully functional device. Minor scratches (less than 5mm) visible from 30cm/12 Inches (1 foot)
Average
Fully functional device. Opened Device/Multiple Major Scratches/Deep Scratches/Dents or minor
Below Average
One or more functionality issue/Cracked Screen/Pixelated dots/Pinkline/Burnt Screen. Face ID/Touch
ID not working
Smart Watches
As New
Like New/Brand new device. No scratches, defects or dents at all. Screen-Good as new. No Functionality issues. Strap & charger available.
Flawless
Fully functional device. No Scratches visible from 30cm/12 Inches (1 foot)
Average
Visible major Scratches/slight dents or minor paintware. With charger may not have strap
Below Average
Very deep scratches on screen/Cracked Screen/Bent casing/Any function not working. May not have both strap and charger
Laptops
As New
Like New/Brand new device. No scratches, defects or dents at all. Screen-Good as new. Display Good as new. No Functionality issues.
Flawless
Fully functional device with all original parts. Minor scratches (less than 5mm) visible from 30cm/12 Inches (1 foot) With charger
Average
Replaced screen/Visible major Scratches/ Deep scratches/minor denta. Keyboard may have heavy wear
marks. May not have a charger
Below Average
Keyboards not working/ Battery not working/ Broken hinges/. Device power ON and boots. May not have a charger. Cracked screen/Pixelated dots/Pinkline/Burnt screen
Note
Upon the successful completion of the collection and evaluation process. The Customer acknowledges that once the Partne takes the Old Device, the Device ownership will transfer to Etisalat/Partner and it cannot be returned under any circumstances.
Pre-requisite for the device to be taken in any grade is that it should turn fully on and there should be NO iCloud and MDM lock, Passcode lock, carrier lock on the devices
b) Etisalat will evaluate the Old Device eligible for the Service and accept it if it is in a good condition, and will check the accessibility of its International Mobile Equipment Identifier (IMEI), as further described in Clause (d/a).
c) Etisalat in it is sole discretion will determine whether the Old Device is in a good condition or not, and may request the Customer to provide a proof of purchase or additional information about the Old Device.
d) To determine whether an Old Device qualifies as being in an acceptable condition for the Service, Etisalat must ensure that Old Device meets the following conditions and will follow the below Grading:
Android Phones
As New
Like New /Brand new device. No scratches, defects or dents at all. Screen Good as new, Display Good as new. No Functionality issues. Battery 90% and above
Flawless
Fully functional device. Minor scratches (less than 5mm) only visible from 30cm/12 Inches (1 foot) or closer 2 physical SIM with 2 different IMEI
Average
Fully functional device. Opened Device/Multiple Major Scratches/Deep Scratches/Dents or minor paintware. May have 1 or 2 physical SIM (could have additional eSIM)
Below Average
One ore more functionality issue/Cracked Screen/Pixelated dots/Pinktine /Burnt Screen, Face ID/ Touch ID not working 2 physical SIM trays BUT same IMEI (aftermarket upgrade)
iPhones
As New
Like New Brand new device. No scratches, defects or dents at all. Screen- Good as new. Display Good as new, No Functionality issues. Battery 90% and above.
Flawless
Fully functional device. Minor scratches (less than 5mm) only visible from 30cm/12 Inches (1 foot) or closer. Minimum 1 SIM Tray. Battery health above 90% for iPhone 13 and above, Service indicator OFF for iPhone 12 and older
Average
Fully Functional device. Opened Device/Multiple Major Scratches/Deep Scratches/Dents or minor paintware. Battery health above 85% but service Indicator OFF for iPhone 12 and above. For rest service indicator can be ON
Below Average
One or more functionality issue/Cracked Screen/Pixelated dots/Pinkline/Burnt Screen. Face ID/Touch ID not working. Battery Service indicator ON.
Tablets
As New
Like New/Brand new device. No scratches, defects or dents at all. Screen-Good as new. Display Good as new. No Functionality issues.
Flawless
Fully functional device. Minor scratches (less than 5mm) visible from 30cm/12 Inches (1 foot)
Average
Fully functional device. Opened Device/Multiple Major Scratches/Deep Scratches/Dents or minor
Below Average
One or more functionality issue/Cracked Screen/Pixelated dots/Pinkline/Burnt Screen. Face ID/Touch
ID not working
Smart Watches
As New
Like New/Brand new device. No scratches, defects or dents at all. Screen-Good as new. No Functionality issues. Strap & charger available.
Flawless
Fully functional device. No Scratches visible from 30cm/12 Inches (1 foot)
Average
Visible major Scratches/slight dents or minor paintware. With charger may not have strap
Below Average
Very deep scratches on screen/Cracked Screen/Bent casing/Any function not working. May not have both strap and charger
Laptops
As New
Like New/Brand new device. No scratches, defects or dents at all. Screen-Good as new. Display Good as new. No Functionality issues.
Flawless
Fully functional device with all original parts. Minor scratches (less than 5mm) visible from 30cm/12 Inches (1 foot) With charger
Average
Replaced screen/Visible major Scratches/ Deep scratches/minor denta. Keyboard may have heavy wear
marks. May not have a charger
Below Average
Keyboards not working/ Battery not working/ Broken hinges/. Device power ON and boots. May not have a charger. Cracked screen/Pixelated dots/Pinkline/Burnt screen
Note
Upon the successful completion of the collection and evaluation process. The Customer acknowledges that once the Partne takes the Old Device, the Device ownership will transfer to Etisalat/Partner and it cannot be returned under any circumstances.
Pre-requisite for the device to be taken in any grade is that it should turn fully on and there should be NO iCloud and MDM lock, Passcode lock, carrier lock on the devices
Payment
The value of the traded-in device will be credited to customers Etisalat’s Billing Account.
Device collection
Customers to schedule the collection of their devices from their company address on a chosen date and time.
Etisalat and its Partners will not responsible nor liable for any personal information or data left on the device.
Etisalat and its Partners will not responsible nor liable for any personal information or data left on the device.
Suspension, Disconnection or Termination By Etisalat
Please see Clause 18 of the General T&Cs (Business) for the provisions governing the suspension, disconnection and termination of the Service or the Agreement by Etisalat.
Contacting Etisalat
The Customer may contact Etisalat to discuss the Service (including these Service Specific Terms and the General T&Cs (Business), or any other product or service offered by Etisalat, by using any of the communications channels stated in Clause General T&Cs (Business).
VAT
Please see Clause 14 of the General T&Cs (Business) for the provisions governing VAT Value Added Tax that apply to the Service.